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Asked: 2024-06-01T01:03:43-04:00 In:

During a kick-off, the project manager provided training for the entire team regarding the specifics of the company operations that the project supports. A year later, project productivity is suffering because members who were added later in the project do not have the same level of understanding. How should the project manager respond to this challenge?

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During a kick-off, the project manager provided training for the entire team regarding the specifics of the company operations that the project supports. A year later, project productivity is suffering because members who were added later in the project do not have the same level of understanding. How should the project manager respond to this challenge?




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    2 Answers

    1. Anonymous

      To address the challenge of new team members lacking the same level of understanding as those who were part of the initial training, the project manager should implement a structured onboarding and continuous training program. Here are the steps the project manager can take:

      1. Create a Comprehensive Onboarding Program:
        • Standardized Training Materials: Develop and maintain up-to-date training materials, including documents, presentations, and videos that cover the company’s operations and the specifics of the project.
        • Onboarding Checklist: Create a checklist for new team members that includes all necessary training and resources they need to review to get up to speed.
      2. Implement Ongoing Training Sessions:
        • Regular Training Updates: Schedule periodic training sessions or refreshers for all team members to ensure everyone stays updated with any changes in company operations or project specifics.
        • Mentorship Program: Pair new team members with experienced ones who can provide guidance and support as they learn about the project.
      3. Leverage Technology for Training:
        • Learning Management System (LMS): Use an LMS to host training materials and track the progress of team members as they complete various training modules.
        • Recorded Sessions: Record important training sessions and meetings so new members can review them at their own pace.
      4. Facilitate Knowledge Sharing:
        • Internal Wiki or Knowledge Base: Create an internal wiki or knowledge base where key information, processes, and project specifics are documented and easily accessible to all team members.
        • Regular Team Meetings: Hold regular team meetings where knowledge sharing is encouraged. Team members can discuss updates, share insights, and address any knowledge gaps.
      5. Evaluate and Adapt Training Programs:
        • Feedback Mechanism: Implement a feedback mechanism where team members can provide input on the training materials and processes. Use this feedback to continuously improve the onboarding and training programs.
        • Assess Competency: Periodically assess the understanding and competency of team members regarding the project and company operations to identify any gaps and address them promptly.
      6. Communicate the Importance of Training:
        • Leadership Support: Ensure that the importance of training and continuous learning is communicated and supported by leadership. This helps create a culture that values knowledge and development.
    3. Anonymous

      Ask current team members to provide training and support and hold a second kick-off meeting for new team members It is the PM’s responsibility to make sure that the new members are adequately trained. This approach provides that training.