You have just been informed that there are potential health risks for customers from an element of a new product line. The sponsor wants to change the materials because of this. How should the PM handle the situation?
A. Consult the Perform Integrated Change Control Process to investigate the situation
B. Quickly make the change and send a change request
C. Stop all production and begin the Perform Integrated Change Control Process
D. Deny the request because it is outside the scope
Answer: A
Reason: ALWAYS investive an issue before acting. The health risks are POTENTIAL at this stage. Also, “deny” is never in a right answer and never stop all production for potential.