One of your best performing associates has seemed distracted recently, resulting in declines in sales. You’ve asked if anything is wrong, and she said everything’s fine. What would you be most and least likely to do?
Most: Create an action plan to improve shift changes and clarity.
Most Likely: Create an action plan to improve shift changes and clarity.
Explanation: By implementing an action plan, you can address potential issues that may be affecting her performance indirectly, even if she insists that everything is fine. This proactive step encourages a supportive work environment and can help identify underlying issues that she may not have expressed.
Least Likely: Ignore the situation altogether and hope things improve on their own.
Explanation: Ignoring the situation could lead to further declines in her performance and morale, as well as affect the overall team dynamic. Taking action is generally better than remaining passive.