Which of the following statements is true about a ticket? A. Tickets contain basic information such as the customer’s name, date opened, and contact information, as well as information about the issue.
B. Tech support personnel create tickets, not customers.
C. Once they are closed, tickets can never be reopened.
D. A ticket is called a ticket in all tracking systems.
The correct answer is A.
Explanation: Tickets typically contain essential information about the customer’s issue, including their name, contact details, and other relevant details that help in addressing the problem. Options B and C are not universally true, as customers can sometimes create tickets, and many systems allow for reopening tickets if necessary. Option D is incorrect because different tracking systems may use different terminology for similar concepts.