It’s busy at the bakery counter, and a loyal customer/member stops you to chat. As he’s talking, you notice another customer/member nearby who needs help. What would you be most and least likely to do?
Tell him that you’d be happy to keep talking right after you help the other customer/member.
Apologize and tell him another customer/member needs your help.
In order to keep him happy, allow him to continue his story until he is finished.
Interrupt to ask if there’s anything you can help him with today.
In this scenario, the most likely option to choose would be: “Apologize and tell him another customer/member needs your help.”
This option respects both the loyal customer and the needs of the other customer by prioritizing service and ensuring that everyone receives assistance in a timely manner.
The least likely option would be: “In order to keep him happy, allow him to continue his story until he is finished.”
While it might seem courteous to listen to the loyal customer, it would not be fair to the other customer who needs help, especially in a busy environment. Balancing service to all customers is important in a bakery setting.
By acknowledging the loyal customer and politely explaining the situation, you maintain good customer relations while also providing prompt service to others. If you’d like to explore more on this topic, check the extended services page for further insights!