What is the most appropriate way to refuse service to an obviously intoxicated customer?
I’m sorry. I can’t serve you any alcohol tonight. I could get into trouble and even lose my job
What is the most appropriate way to refuse service to an obviously intoxicated customer?
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The most appropriate way to refuse service to an obviously intoxicated customer is to politely and firmly explain the situation. You could say, “I’m sorry, but I can’t serve you any more alcohol tonight to ensure your safety and the safety of others.”
This approach is respectful, focuses on safety concerns, and maintains your professionalism while making clear the reasons for the refusal. It helps to de-escalate the situation without confrontation.