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What is a good technique for refusing service to an obviously intoxicated patron?

What is a good technique for refusing service to an obviously intoxicated patron?
Focus on statements about the alcohol server’s duty and liability not to serve.




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  1. A good technique for refusing service to an obviously intoxicated patron is to use a calm and empathetic approach, such as saying, “I’m sorry, but I cannot serve you any more alcohol because I care about your safety and well-being.”

    This statement reflects the alcohol server’s duty to prioritize the health and safety of patrons. By refusing service to an intoxicated individual, the server is helping to prevent potential harm that could arise from overconsumption. It also limits the establishment’s liability, as serving alcohol to intoxicated individuals can lead to legal consequences if the patron causes harm to themselves or others. Always document the refusal to serve for your records.

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