During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem? A. Document the findings, actions, and outcomes.
B. Establish a plan of action to resolve the problem.
C. Verify full system functionality.
D. Establish a theory of probable cause.
During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?
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The correct answer is C. Verify full system functionality.
During this step in the troubleshooting process, the technician demonstrates to the customer that the issue has been resolved by showing that the system is functioning as intended. This is an important part of the process, as it reassures the customer that the solution worked and that their equipment is now fully operational.