During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem? A. Document the findings, actions, and outcomes.
B. Establish a plan of action to resolve the problem.
C. Verify full system functionality.
D. Establish a theory of probable cause.
During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?
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The correct answer is C. Verify full system functionality.
During this step, the technician demonstrates to the customer how the implemented solution corrected the problem, ensuring that everything is working as intended before concluding the troubleshooting process. This step is crucial for confirming that the solution has effectively resolved the issue and for reassuring the customer.