A guideline to follow when an attorney calls the office is to: A. Answer the attorney’s questions.
B. Refuse to talk to the attorney.
C. Release information only when the provider has authorized you to do so.
D. Ask someone else to speak to the attorney if you are too anxious.
E. Put the call through to the provider immediately.
A guideline to follow when an attorney calls the office is to:
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The correct answer is: C. Release information only when the provider has authorized you to do so.
Explanation: In a professional setting, particularly in healthcare, confidentiality and patient privacy are paramount. Attorneys may request information, but you should only provide it if you have received explicit permission from the provider, ensuring that you respect legal and ethical obligations regarding sensitive information.