Walmart Assessment Test Answers 2023

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  1. Walmart’s assessment test questions are not based on common sense or hunches, but rather on specific criteria that vary depending on the position being tested for.
  2. Answers must be reliable and consistent in order to pass Walmart’s assessment tests.
  3. Answering questions based on common sense or hunches are often misleading and will not result in a passing score.
  4. The best answers to Walmart’s assessment test questions vary depending on the position being tested for. Taking into account specific criteria that Walmart looks for is the best way to ensure a passing score.

Walmart Retail Associate Assessment Answers

QuestionAnswer
A customer member tries to use a coupon that is only good for full-priced items to purchase an item that is on sale. She becomes confused when you explain that she can use the coupon.Most – Apologize for the confusion and explain that the coupon only applies to full-priced items.
Least – Find your supervisor and ask if he can approve the discount.
A coworker did not clean his work area before going home. This could cause an accident, so you quickly clean up. The next day you see the coworker.Most – Tell him he should be more careful because his work area could have resulted in an accident.
Least – Let him know you cleaned up his work area and that he owes you a favor.
A customer/member asks you about a new mobile phone that is out of stock. You expect to have the phone back in a few days, but the customer/member wants it sooner.Most – Offer to call another store nearby to see if they have the phone in stock.
Least – Take the customer/memberś contact info and promise to have someone call her as soon as the phone come in
You are working on task with a new team. This task is very challenging, and you and your team are starting to become overwhelmed and stressed.Most – Try to encourage the team to work together, express confidence in yourself and the team.
Least – Work as hard as you can to complete the tasks you were assigned. If the others work as hard as you, the team will complete the task on time.
Your new team is working hard, but they are all less experienced than you and don complete their tasks as quickly.Offer to help others and complete their tasks; observe their work process and provide some tips that help them.
Least – Remind your coworkers of performance expectations and that they need to be working harder to complete tasks.
You are working with an experienced associate. He insists on completing a task a certain way, but you know there is a more efficient method.Tell him you like to learn more about his technique, inform him you have other methods that worked well in the past.
Least – Reach out to your manager
One of your customers has just said to you, “This service here is horrible.” You should say:“What is it about the service that you have not liked?”
You are responsible for which of the following Walmart
A customer came to your department with an urgent question. You promised here that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor just scheduled a 30-minute meeting to start at noon This meeting is for all employees in your department. You decide to:Ask your supervisor if you can be late for the meeting.
Terry, who has been an employee in your department for about six months, can be careless about safety. He hasn’t been involved in any serious accidents, but he’s had many near misses. Your supervisor asked you to introduce a new employee, Susan, so the
department and to help with her training. Terry overheard and offered to show Susan the safety procedures. Your supervisor thought that would be a great idea. What should you do?
Tell your supervisor that Terry has had many near misses and not much experience.
It’s been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it’s the first time that you have spoken with her. You best course of action is to:Apologize to the customer and ask if she would like to speak to a supervisor.
Each shift, you have to complete several task before leaving for the day. It is near the end of your shift and you probably will not have enough time to finish all of your assigned work before leaving. The best thing you can do is:Explain the situation to your supervisor and ask for help.
One of my coworkers frequently complains about the problem she has with a customer you decide toAsk her if she would like to discuss the situation and try to find a solution together.
A customer/member tries to use a coupon that is only good for full-
priced items to purchase an item that is on sale. She becomes confused
when you explain that she can’t use the coupon.
What would you be most and least likely to do?
Most – Stop working on your task and help your coworker.
Least – Explain to your coworker that you can help because you have to finish what you’ve working on to meet your shift goal.
Your shift’s productivity is slow because one person is not pulling his
share. The rest of the team is getting upset.
What would you be most and least likely to do?
Most: Tell the struggling team member to work faster because
he is holding the team back
Least: Recognize that everyone has a bad day once in a while
Focus on your own work, not someone else’s.
A customer/member is looking for a particular brand of cold medicine and can find it in the health and wellness area. He approaches you for help.Most – Explain where he can find the medicine. Offer to walk him there if he would like some help finding it.
Least – Show him to the aisle with the medicine and let him know he can save some money by purchasing a brand thatś on sale.
Your newest coworker is not as productive as other members of your team. You and your coworkers have to work harder to make up for this.Most – Give her advice and tips for how to get things done correctly and efficently.
Least – Talk to your supervisor about the situation. Suggest that this might not be the best role for your coworker.
During a busy time at the bakery counter, a loyal customerMost – Apologize and tell him you see another customer/member that needs your help.
Least – In order to keep him happy, allow him to continue his story until he is finished.
A customer/member asks you about a new mobile phone that is out of
stock. You expect to have the phone back in a few days, but the
customer/member wants it sooner.
What would you be most and least likely to do?
Most: Let her know you have a similar, less expensive phone in
stock. Ask if she would like to learn more about it.
Least:Apologize and let her know that your store usually has
large stock and will have the phone available again ven
soon.
A coworker did not clean his work area before going home. This could cause an accident, so you quickly clean up. The next day you see the coworker.
What would you be most and least likely to do?
Most: Tell him he should be more careful because his work area
could have resulted in an accident
Least: Say nothing to him because the problem has been taken care of
Your new team is working hard, but they are all less experienced than you and don’t complete their tasks as quickly. What would you be most and least likely to do?Most: Remind your coworkers of performance expectations and
that they need to be working harder to complete tasks
Least: Give your coworkers more time to figure out how to do the task; they likely just need more practice with what they’ve already learned
You are working closely with an experienced associate. He insists on completing a task a certain way, but you know there is a more efficient method
What would you be most and least likely to do?
Most: Tell him you like to learn more about his technique, Inform
him you have other methods that have worked well in the past.
Least: Your coworker’s method works just fine, avoid upsetting him and compile the tasks
You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about.
What would you be most and least likely to do?
Most: Ask ypur coworker if it can wait until you are finished with
your task because you have a deadline.
Least: Tell your coworker that you will help in a few minutes if
you can reach a good stopping point.
During a busy time at the bakery counter, a loyal customer/member stops you to chat. As he’s talking, you notice a customer/member nearby that needs help.
What would you be most and least likely to do?
Most Apologias and tell him you see another customer/member
Least In order to keep him happy, allow him to continue his
story until he is finished
Your newest coworker is not as productive as other members of your team. You and your coworkers have to work harder to make up for this.
What would you be most and least likely to do?
Most Give her advice and tips for how to get things done
correctly and efficiently
Least Be patient. Give her more time to learn the job so that her
productivity will increase.
A customer/member owes $11.02 and pays $100.00 in cash. The change due is $88.98.
Provide the amount owed using the smallest number of bills and coins possible
4- $20s
1- $5
3- $1s
3 quarters
2 dimes
3 pennies
A customer/member owes $10.51 and pays $50.00 in cash. The change due is $39,49,
Provide the amount owed using the smallest number of bills and coins possible.
1- $20
1- $10
1-$5
4- $1s
1 quarter
2 dimes
4 pennies
I dislike/ enjoy competing with othersCompeting- Most like me
I work best in steady, relaxed/ fast- past work environmentFast paced- most like me
I try to do things as my manager asksMost like me
It is best to tell the complete and honest truth, even if it hurts someone feelingsMost like me
People can not always expect others to help them finish their workMost like me
People come to me for a positive povMost like me
Success is what drives me in my workMost like me
I always do more than what is required at workMost like me
Most people look out for the well being of othersMost like me
It is critical to take the time ensure the accuracy of one’s workMost like me
I have never made mistakes at workMostly like me
I enjoy competing with othersMostly like me
I work efficiently in highly stressful situationsMostly like me
I enjoy fast paced hetic daysMostly like me
I try to do things my manager wantsMostly like me
I strictly follow rules even when others don’tMostly like me
Frequently I spend time helping coworkers with their workMostly like me
I always look on the bright side of thingsMostly like me
I prefer goals what push me to the limits of my abilityMostly like me
I have full confidence in my ability to succeedMostly like me
I always go beyond my job duties at workMostly like me
Most people treat others fairly and honestlyMostly like me
Work should be as perfect as possible the first time aroundMostly like me
I always treat people fairlyMostly like me
A cashier asks for your help as a customer/member wants to make a
return one day beyond the return window. You can make some
exceptions, but too many will affect store profits.
What would you be most and least likely to do?
Most- Apologize, but explain the policy’s set timeline for returns.
Stick to the policy to protect profits.
Least- Offer store credit for the price of the product. It’s still a
loss, but will lessen the impact.
One of your best performing associates has seemed distracted recently,
resulting in declines in sales. You’ve asked if anything is wrong, and she
said everything’s fine.
What would you be most and least likely to do?
Most- Give her specific examples of where her performance is slipping and ask what you can do to help
Least- Make her aware of the sales trends, then be patient and
give her time to bring her performance back up to where
it was
Some opening and closing shift associates are upset with how each
group is leaving their areas. They disagree on who is responsible for each
task.
What would you be most and least likely to do?
Most- Create an action plan to improve shift changes and clarity
duties. Ask for feedback on the plan, and hold associates
accountable for sticking to it.
Least-Give your associates time to resolve the issue. Check in
frequently to ensure progress is made.
Your team is struggling; there have been missed goals, more complaints,
and attendance issues. You believe this is due to a decrease in team
morale.
What would you be most and least likely to do?
Most- Don’t try to fix everything at once. Focus on one key
metric and set goals for your team
Least – Hold your associates accountable for the problem. Try to
change their attitudes
and challenge them to create a
solution. Rely on them to raise morale
One of your associates continues to make the same mistake when
stocking shelves. You have provided him with this feedback multiple
times, but the mistake keeps occurring.
What would you be most and least likely to do?
Most- Immediately set up a short training session with the
associate, Show him the correct method and make sure
he can do it.
Least- Make a note of this and highlight it during your next
meeting. Be honest and upfront with him. Make sure he
understands that he must not make this mistake.
The overall sales for your store are very strong. You are exceeding your
overall goals. However, there are a couple of departments where there
are some performance issues.
What would you be most and least likely to do?
Most- Do some investigating, Talk to a few members of the
poor-performing departments and try to figure out exactly
why they are not meeting goals
Least- Try to motivate the poor-performing departments. Show
them how the other departments are performing. Tell
them you are confident that they can perform at similar
levels
One of your associates continues to show up late for work. You have
mentioned this to him before, and he says it will get better. Conversations
are becoming tense and awkward.
What would you be mast and least likely to do?
Most -Have an honest conversation with the associate, Toll him
you appreciate his work, but he needs to start showing
up on time as it impacts the entire team.
Least -Tell him his behavior needs to change immediately or
there will be consequences.
 
 
 
I look forward to competitive situations
 
 
I enjoy working under pressure
 
 
I tend to be happier when I am busy at work
 
 
I do what my manger asks
 
 
Duels exist for a purpose and I feel obligated to follow them on
 
 
I often sacrifice my own time to help others at work
 
 
I tend to find the upside others overlook’s
 
 
I am motivated by extremely challenging goals
 
 
I can handle whatever comes my way
 
 
People should do more than what is asked of them at work
 
 
People are usually willing to help others even when there’s in it for them
 
 
I am precise in my work
 
 
I’m never rude to other people
 
 
I am a competitive individual company rules and regulations should be followed closely
 
 
I focus on finishing what I need to get done
 
 
I look for the upside in any situation
 
 
I set very high performance standards for myself im fully confident in my ability to tackle difficult problems
 
 
People may criticize me for being to trusting o never get frustrated with my coworkers
 
 
Most people can be trusted
 
 
I never talk behind peoples backs
 
 
 
 
I am viewed as very spontaneous
 
 
I prefer a job where I can coach and develop others
 
 
The harder I work the more I succeed
 
 
I enjoy figuring out what motivates others
 
 
I am motivated by extremely challenging goals
 
 
I can handle whatever comes my way
 
 
My strength is in driving execution
 
 
I have never disliked anyoen
 
 
I like to advise and guide others
 
 
Rewards are usually well earned
 
 
I have a natural talent for influencing people
 
 
I enjoy being responsible for developing others
 
 
I excel at motivating others
 
 
I would rather drive results than set strategy
 
 
Which of the following is a benefit of fast zoning for our customers and our associates?
All the answers are correct
 
You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you be most and least likely to do?
Most – Stop working on your task and help your coworker. Least – Explain to your coworker that you can help because you have to finish what you’ve working on to meet your shift goal.
 
How do we provide every day low price to our customers?
By do our part to maintain every day low cost
 
Which of the following can contribute to increased shrink?
Forgetting to check on BOB and LISA
 
Which of the following means being aware of your surrounding and what customers are doing?
Working with “eyes up”
 
Which of the following is the proper Order for effective communication?
Listen, think then speak
 
Whenever a rollback topper is on an item which of the following must also be present?
Was card
 
Which of the following is the second step of communication?
Think
 
Which of the following is the possible result of mislabeled merchandise?
Decreased shrink
 
Items at what level have the greatest chance to sell?
Eye level
 
Which is the recommended selling approach?
Trusted advisor
 
Ensuring everything on the shelf is in the right location is an example of..
Modular integrity
 
What should you do if your supervisor assigned a number of tasks for you to complete but your not sure if you have time to complete them.
Ask your supervisor which tasks you should do first
 
The item number on the case needs to match the item number on the_______?
Shelf
 
What is the most common request that a customer needs help with?
Locating an item
 
Which of the following is not influenced by modular integrity?
Unloading trucks
 
We need to make sure to match the _____ to the aisle and the section location?
Item number
 
What makes a customers shopping experience seamless?
Being able to shop when and where they want
 
Which of the following strategies grabs the customers attention while shopping and uses spacing to help sell products?
Placement strategy
 
Who is responsible for our customers a clean, fast, and friendly shopping experience?
Every Walmart associate
 
Approximately what percentage of shrink is caused by theft?
30
 
What is the purpose of the associates in critical needs trust?
Offers grants the US associates facing hardships as a result of an unexpected crisis
 
How should you use the zoning tool?
Pull products to the front of the shelf
 
The aisle locator signs should match the aisle location on the ____?
Label
 
Which of the following is an example of owning your stores safety?
Removing an unattended ladder
 
Which locator sign do we determine where products go in the aisle?
Item number

Walmart Assessment Practice Test

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A customer gives you 9.66$ in cash for a 6.27$ worth of product. The change due is 3.39$. Give the customer his change using the fewest number of bills and coins.
Use the smallest amount of bills and coins. Don’t give two bills of $5, if you can give one bill of $10.
A customer gives you 324.54$ in cash for a 258.08$ worth of product. The change due is 66.46$. Give the customer his change using the fewest number of bills and coins.
Use the smallest amount of bills and coins. Don’t give two bills of $5, if you can give one bill of $10.
You are serving a customer at the store when your colleague interrupts and says that another customer is on the phone asking to speak with you specifically. What would be the most effective response to this situation?
In stressful times, I have trouble keeping calm.
I am at my best in stressful situations.
(a) In stressful times, I have trouble keeping calm. (b) I am at my best in stressful situations.
In this section, you will be given two opposite statements for each question and asked to decide which option best reflects your work style. The two options at the top (“most like me” and “somewhat like me”) relate to the first statement (a). The two lower options (also “most like me” and “somewhat like me”) relate to the second statement (b).
If contacted, how would your most recent supervisor rate your drive to become a top performer compared to others?
Here, you will be asked to relate your background and previous work experience. This part of the test is designed to examine personality traits related to work through questions about your previous workplaces.
If contacted, how would your most recent supervisor rate the quality of your work compared to the others?
If contacted, how would your most recent supervisor rate your ability to get to work on time compared to others?
What is the longest amount of time you have stayed with one employer (i.e., one organization)? (treat military experience as one employer, and treat temporary assignments as one employer.)
In your most recent job, how many times per year did you miss work without first telling a supervisor?
What's the longest time you've worked for any single employer?
For how many different employers have you worked full-time in the last five years.
How much total time have you worked in retail?
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Walmart Assessment – How To Pass The Test

What Is the Walmart Assessment Test?

The Walmart assessment test is an assessment used to screen candidates for hourly positions. The test is made up of four sections: responding to scenarios, handling customer transactions, telling your story, and describing your approach.

The best answers to the questions on the test vary depending on the position you are applying for. When taking the test, it is important to keep in mind that your answers should reflect the qualities that Walmart is looking for in its employees. If you fail the test, you will not be able to retake it for six months.

When preparing for the Walmart assessment test, it is important to familiarize yourself with the types of questions that will be asked.

There are three main types of questions on the test: personality questions, situational judgment questions, and math questions. The best way to prepare for these questions is to practice answering them under timed conditions. This will help you get an idea of how long you have to answer each question and what kinds of answers Walmart is looking for. In addition, practicing with a friend or family member can help you learn how to best present your answers.

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