It is important to note that while these answers may align with the values and culture of Walmart, it is essential to provide honest answers that accurately reflect your own personal values and work ethic. Falsely answering questions to align with what you think the company wants may lead to a poor fit for both you and the company in the long run. It is recommended to take the time to reflect on your own values and work style before taking any assessment.
- Walmart’s assessment test questions are not based on common sense or hunches, but rather on specific criteria that vary depending on the position being tested for.
- Answers must be reliable and consistent in order to pass Walmart’s assessment tests.
- Answering questions based on common sense or hunches are often misleading and will not result in a passing score.
- The best answers to Walmart’s assessment test questions vary depending on the position being tested for. Taking into account specific criteria that Walmart looks for is the best way to ensure a passing score.
Check Also:
– Walmart Teaming Employment Assessment Test Answers
– Walmart Pharmacy Technician Assessment Test Answers
Walmart Retail Associate Assessment Answers
| Question | Answer |
|---|---|
| A customer member tries to use a coupon that is only good for full-priced items to purchase an item that is on sale. She becomes confused when you explain that she can use the coupon. | Most – Apologize for the confusion and explain that the coupon only applies to full-priced items. Least – Find your supervisor and ask if he can approve the discount. |
| A customer/member asks you about a new mobile phone that is out of stock. You expect to have the phone back in a few days, but the customer/member wants it sooner. | Most – Offer to call another store nearby to see if they have the phone in stock. Least – Take the customer/memberś contact info and promise to have someone call her as soon as the phone come in |
| You are working on task with a new team. This task is very challenging, and you and your team are starting to become overwhelmed and stressed. | Most – Try to encourage the team to work together, express confidence in yourself and the team. Least – Work as hard as you can to complete the tasks you were assigned. If the others work as hard as you, the team will complete the task on time. |
| Your new team is working hard, but they are all less experienced than you and don complete their tasks as quickly. | Offer to help others and complete their tasks; observe their work process and provide some tips that help them. Least – Remind your coworkers of performance expectations and that they need to be working harder to complete tasks. |
| You are working with an experienced associate. He insists on completing a task a certain way, but you know there is a more efficient method. | Tell him you like to learn more about his technique, inform him you have other methods that worked well in the past. Least – Reach out to your manager |
| One of your customers has just said to you, “This service here is horrible.” You should say: | “What is it about the service that you have not liked?” |
| You are responsible for which of the following Walmart | |
| A customer came to your department with an urgent question. You promised here that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor just scheduled a 30-minute meeting to start at noon This meeting is for all employees in your department. You decide to: | Ask your supervisor if you can be late for the meeting. |
| Terry, who has been an employee in your department for about six months, can be careless about safety. He hasn’t been involved in any serious accidents, but he’s had many near misses. Your supervisor asked you to introduce a new employee, Susan, so the department and to help with her training. Terry overheard and offered to show Susan the safety procedures. Your supervisor thought that would be a great idea. What should you do? | Tell your supervisor that Terry has had many near misses and not much experience. |
| It’s been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it’s the first time that you have spoken with her. You best course of action is to: | Apologize to the customer and ask if she would like to speak to a supervisor. |
| Each shift, you have to complete several task before leaving for the day. It is near the end of your shift and you probably will not have enough time to finish all of your assigned work before leaving. The best thing you can do is: | Explain the situation to your supervisor and ask for help. |
| One of my coworkers frequently complains about the problem she has with a customer you decide to | Ask her if she would like to discuss the situation and try to find a solution together. |
| A customer/member tries to use a coupon that is only good for full- priced items to purchase an item that is on sale. She becomes confused when you explain that she can’t use the coupon. What would you be most and least likely to do? | Most: apologize for the confusion and explain that the coupon only applies to full-priced items. Least: Find your supervisor and ask if he can approve the discount. |
| Which items are you allowed to use while in a Walmart store volt? | |
| Your shift’s productivity is slow because one person is not pulling his share. The rest of the team is getting upset. What would you be most and least likely to do? | Most: Tell the struggling team member to work faster because he is holding the team back Least: Recognize that everyone has a bad day once in a while Focus on your own work, not someone else’s. |
| A customer/member is looking for a particular brand of cold medicine and can’t find it in the health and wellness area. He approaches you for help. | Most: explain where he can find the medicine. Offer to walk him there if he would like some help. Least: Show him to the aisle with the medicine and let him know he can save some money by purchasing a brand that is on sale. |
| Your newest coworker is not as productive as other members of your team. You and your coworkers have to work harder to make up for this. | Most – Give her advice and tips for how to get things done correctly and efficently. Least – Talk to your supervisor about the situation. Suggest that this might not be the best role for your coworker. |
| During a busy time at the bakery counter, a loyal customer | Most – Apologize and tell him you see another customer/member that needs your help. Least – In order to keep him happy, allow him to continue his story until he is finished. |
| A customer/member asks you about a new mobile phone that is out of stock. You expect to have the phone back in a few days, but the customer/member wants it sooner. What would you be most and least likely to do? | Most: Let her know you have a similar, less expensive phone in stock. Ask if she would like to learn more about it. Least:Apologize and let her know that your store usually has large stock and will have the phone available again ven soon. |
| A coworker did not clean his work area before going home. This could cause an accident, so you quickly clean up. The next day you see the coworker. What would you be most and least likely to do? | Most: Tell him he should be more careful because his work area could have resulted in an accident Least: Say nothing to him because the problem has been taken care of |
| Your new team is working hard, but they are all less experienced than you and don’t complete their tasks as quickly. What would you be most and least likely to do? | Most: Remind your coworkers of performance expectations and that they need to be working harder to complete tasks Least: Give your coworkers more time to figure out how to do the task; they likely just need more practice with what they’ve already learned |
| You are working closely with an experienced associate. He insists on completing a task a certain way, but you know there is a more efficient method What would you be most and least likely to do? | Most: Tell him you like to learn more about his technique, Inform him you have other methods that have worked well in the past. Least: Your coworker’s method works just fine, avoid upsetting him and compile the tasks |
| You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you be most and least likely to do? | Most: Ask your coworker if it can wait until you are finished with your task because you have a deadline. Least: Tell your coworker that you will help in a few minutes if you can reach a good stopping point. |
| During a busy time at the bakery counter, a loyal customer/member stops you to chat. As he’s talking, you notice a customer/member nearby that needs help. What would you be most and least likely to do? | Most Apologias and tell him you see another customer/member Least In order to keep him happy, allow him to continue his story until he is finished |
| A customer/member owes $11.02 and pays $100.00 in cash. The change due is $88.98. Provide the amount owed using the smallest number of bills and coins possible | 4- $20s 1- $5 3- $1s 3 quarters 2 dimes 3 pennies |
| A customer/member owes $10.51 and pays $50.00 in cash. The change due is $39,49, Provide the amount owed using the smallest number of bills and coins possible. | 1- $20 1- $10 1-$5 4- $1s 1 quarter 2 dimes 4 pennies |
| I dislike/ enjoy competing with others | Competing- Most like me |
| I work best in steady, relaxed/ fast- past work environment | Fast paced- most like me |
| I try to do things as my manager asks | Most like me |
| It is best to tell the complete and honest truth, even if it hurts someone feelings | Most like me |
| People can not always expect others to help them finish their work | Most like me |
| People come to me for a positive pov | Most like me |
| Success is what drives me in my work | Most like me |
| I always do more than what is required at work | Most like me |
| Most people look out for the well being of others | Most like me |
| It is critical to take the time ensure the accuracy of one’s work | Most like me |
| I have never made mistakes at work | Mostly like me |
| I enjoy competing with others | Mostly like me |
| I work efficiently in highly stressful situations | Mostly like me |
| I enjoy fast paced hetic days | Mostly like me |
| I try to do things my manager wants | Mostly like me |
| I strictly follow rules even when others don’t | Mostly like me |
| Frequently I spend time helping coworkers with their work | Mostly like me |
| I always look on the bright side of things | Mostly like me |
| I prefer goals what push me to the limits of my ability | Mostly like me |
| I have full confidence in my ability to succeed | Mostly like me |
| I always go beyond my job duties at work | Mostly like me |
| Most people treat others fairly and honestly | Mostly like me |
| Work should be as perfect as possible the first time around | Mostly like me |
| I always treat people fairly | Mostly like me |
| i’d rather move on than spend time double-checking work | I’d rather move on than spend time double-checking work |
| A cashier asks for your help as a customer/member wants to make a return one day beyond the return window. You can make some exceptions, but too many will affect store profits. What would you be most and least likely to do? | Most- Apologize, but explain the policy’s set timeline for returns. Stick to the policy to protect profits. Least- Offer store credit for the price of the product. It’s still a loss, but will lessen the impact. |
| One of your best performing associates has seemed distracted recently, resulting in declines in sales. You’ve asked if anything is wrong, and she said everything’s fine. What would you be most and least likely to do? | Most- Give her specific examples of where her performance is slipping and ask what you can do to help Least- Make her aware of the sales trends, then be patient and give her time to bring her performance back up to where it was |
| Some opening and closing shift associates are upset with how each group is leaving their areas. They disagree on who is responsible for each task. What would you be most and least likely to do? | Most- Create an action plan to improve shift changes and clarity duties. Ask for feedback on the plan, and hold associates accountable for sticking to it. Least-Give your associates time to resolve the issue. Check in frequently to ensure progress is made. |
| Your team is struggling; there have been missed goals, more complaints, and attendance issues. You believe this is due to a decrease in team morale. What would you be most and least likely to do? | Most- Don’t try to fix everything at once. Focus on one key metric and set goals for your team Least – Hold your associates accountable for the problem. Try to change their attitudes and challenge them to create a solution. Rely on them to raise morale |
| One of your associates continues to make the same mistake when stocking shelves. You have provided him with this feedback multiple times, but the mistake keeps occurring. What would you be most and least likely to do? | Most- Immediately set up a short training session with the associate, Show him the correct method and make sure he can do it. Least- Make a note of this and highlight it during your next meeting. Be honest and upfront with him. Make sure he understands that he must not make this mistake. |
| The overall sales for your store are very strong. You are exceeding your overall goals. However, there are a couple of departments where there are some performance issues. What would you be most and least likely to do? | Most- Do some investigating, Talk to a few members of the poor-performing departments and try to figure out exactly why they are not meeting goals Least- Try to motivate the poor-performing departments. Show them how the other departments are performing. Tell them you are confident that they can perform at similar levels |
| One of your associates continues to show up late for work. You have mentioned this to him before, and he says it will get better. Conversations are becoming tense and awkward. What would you be mast and least likely to do? | Most -Have an honest conversation with the associate, Toll him you appreciate his work, but he needs to start showing up on time as it impacts the entire team. Least -Tell him his behavior needs to change immediately or there will be consequences. |
- I look forward to competitive situations
- I enjoy working under pressure
- I tend to be happier when I am busy at work
- I do what my manager asks
- Duels exist for a purpose, and I feel obligated to follow them on
- I often sacrifice my own time to help others at work
- I tend to find the upside others overlook’s
- I am motivated by extremely challenging goals
- I can handle whatever comes my way
- People should do more than what is asked of them at work
- People are usually willing to help others even when there’s nothing in it for them
- I am precise in my work
- I’m never rude to other people
- I am a competitive individual, and company rules and regulations should be followed closely
- I focus on finishing what I need to get done
- I look for the upside in any situation
- I set very high performance standards for myself and am fully confident in my ability to tackle difficult problems
- People may criticize me for being too trusting, but I never get frustrated with my coworkers
- Most people can be trusted
- I never talk behind people’s backs
- I am viewed as very spontaneous
- I prefer a job where I can coach and develop others
- The harder I work, the more I succeed
- I enjoy figuring out what motivates others
- My strength is in driving execution
- I have never disliked anyone
- I like to advise and guide others
- Rewards are usually well earned
- I have a natural talent for influencing people
- I enjoy being responsible for developing others
- I excel at motivating others
- I would rather drive results than set strategy
Walmart Assessment Practice Test
Walmart Assessment – How To Pass The Test
What Is the Walmart Assessment Test?
The Walmart assessment test is used to screen hourly job candidates. It consists of four sections: responding to scenarios, handling customer transactions, telling your story, and describing your approach.
The best answers to the test questions vary depending on the position you are applying for. When taking the test, remember that your answers should reflect the qualities Walmart is looking for in its employees. If you fail the test, you cannot retake it for six months.
When preparing for the Walmart assessment test, it is important to familiarize yourself with the types of questions that will be asked.
There are three main types of questions on the test: personality questions, situational judgment questions, and math questions. The best way to prepare for these questions is to practice answering them under timed conditions.
This will help you understand how long you have to answer each question and what kinds of answers Walmart is looking for. In addition, practicing with a friend or family member can help you learn how to present your answers best.
Was this helpful?
Let us know if this was helpful. That’s the only way we can improve.
Really feel good, after reaching the next segment excitement level really increases, and more excited to go through the next assessment.