Which of these might be a principle of customer care? A. Always agreeing with the customer no matter what.
B. Making the customer follow the correct procedures.
C. Knowing that the customer is always right and you are wrong.
D. Talking back to the customer.
Question & Answer
Which of these might be a principle of customer care?
1 Answer
Verified archiveThe correct answer is B. Making the customer follow the correct procedures.
Explanation: A principle of customer care involves guiding customers to adhere to proper procedures, which can help ensure their needs are met efficiently and effectively. It is important to maintain professionalism and assist customers while also providing them with the correct information for a smooth experience. The other options do not align with good customer care practices.