A guest is interested in a specific product but is unhappy with the price. They insist they saw it in another store for less.
What are you MOST likely to do?
Offer to check with your leader to see if anything can be done. Ask your leader how to handle the situation.
Explain that the product is very popular, and that you are unfortunately unable to adjust the price.
Try to learn why the guest likes the product, and suggest a similar but less-expensive alternative.
Admit the price is high, but point out that the guest can save extra money with a Target credit card.
The best option in this scenario is to try to learn why the guest likes the product, and suggest a similar but less-expensive alternative.
This approach is most customer-friendly and helps to address the guest’s concerns while still trying to meet their needs. By understanding what attracted the guest to the product, you can offer a solution that keeps them satisfied, potentially leading to a sale without compromising on pricing.
Encouraging dialogue and offering alternatives shows that you value their opinion and are willing to help, which can enhance their shopping experience. Always keep an open mind and a smile while assisting customers!