A guest is interested in a specific product but is unhappy with the price. They insist they saw it in another store for less.
What are you MOST likely to do?
Offer to check with your leader to see if anything can be done. Ask your leader how to handle the situation.
Explain that the product is very popular, and that you are unfortunately unable to adjust the price.
Try to learn why the guest likes the product, and suggest a similar but less-expensive alternative.
Admit the price is high, but point out that the guest can save extra money with a Target credit card.
The best approach in this situation is to try to learn why the guest likes the product and suggest a similar but less-expensive alternative.
Explanation: This option not only addresses the guest’s concern about the price but also shows that you care about their preferences and needs. By suggesting an alternative that they may find satisfactory, you can help the guest feel valued and potentially close the sale without compromising on pricing. It’s an excellent way to provide customer service while creating a positive shopping experience.