A guest calls to place a delivery. They provide their name, address, and phone number, which you enter into your system. What do we call this?

The correct answer is A. Data collection.

Data collection refers to the process of gathering and recording information from various sources, in this case, the guest’s name, address, and phone number. This is the first step in handling customer information before it can be processed or stored further. If you have more questions, feel free to ask!