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The more management levels through which a message passes, the more it is prone to some distortion.
This is especially true in large organizations or those with complex hierarchies. The risk of distortion increases exponentially with the number of layers between the original message and its final destination.
There are several ways to reduce the risk of message distortion, including:
Encoding the message at each stage so that it can be accurately decoded at the next stage
Using multiple channels to send the same message (e.g., verbal, written, and nonverbal)
Simplifying the message so that it is less likely to be misinterpreted
Training employees on effective communication methods
By taking these measures, organizations can ensure that their messages are communicated accurately and effectively.
The Dangers Of Communication Through Multiple Management Levels
Many organizations have a problem with communication. This is especially true when there are multiple management levels. In these cases, there is often a lack of communication between the different levels. This can lead to problems and misunderstandings.
One of the biggest dangers of communication through multiple management levels is that it can create a hierarchical environment. This can cause people to feel like they are not on the same level as others. It can also lead to conflict and power struggles.
Another danger of this type of communication is that it can make it difficult for people to express their ideas and opinions. If people feel like they cannot speak up, then they may not be able to contribute to the discussion. This can lead to a lot of wasted potential.
The best way to avoid these problems is to ensure open communication between all levels of management. This way, everyone will feel like they are part of the team, and they will be able to contribute their ideas.
The more management levels through which a message passes, the _____.
more distorted the message may become The more management levels through which a message passes, the more it is prone to distortion.
All of the following are rules for using smartphones except _____.
Text during meetings or other conversations Five rules for using smartphones include the following: • Keep your voice down; no need to SHOUT. • Don’t force the public to have to listen to your phone conversations. • During meetings and public performances, shut off the ringer; set the phone on “vibrate.” • Don’t text during meetings or other conversations. • Don’t dial or text while driving.
The average speaker communicates about ______ as many words as the average listener can process.
One-fourth The average speaker communicates 125 words per minute, while we can process 500 words per minute. Poor listeners use this information-processing gap to daydream. They think about other things, thus missing the important parts of what’s being communicated.
Which of the following is appropriate for workplace e-mail?
Trimming of the sender’s email when replying Tips for better e-mail handling include the following: (1) Treat all e-mail as confidential. Supervisors may legally read employee e-mail. (2) Be careful with jokes and informality. (3) Avoid sloppiness, but avoid criticizing others’ sloppiness. (4) When replying, quote only the relevant portion. Edit long e-mail messages you’ve received down to the relevant paragraph and put your response immediately following. (5) Not every topic belongs on e-mail.
Which of the following is a tip for writing more effectively for business purposes?
Start by stating your purpose and what you expect of the reader Often people organize their messages backward, putting their real purpose last. You should start your writing by telling your purpose and what you expect of the reader.
Which of the following is not a way in which nonverbal communication is expressed?
writing a thank-you note Nonverbal communication consists of messages sent outside of the written or spoken word. Six ways in which nonverbal communication is expressed are through (1) eye contact, (2) facial expressions, (3) body movements and gestures, (4) touch, (5) setting, and (6) time.
Roger was talking to a coworker in a meeting, and wasn’t listening when his supervisor announced work assignments. This is an example of what type of barrier to communication?
Receiver barrier A receiver barrier is one in which no message gets received. Example: You were talking to a coworker, and weren’t listening when your supervisor announced work assignments.
Which of the following is not a suggestion that may help you be a good listener?
Memorize the details Good listeners should listen for ideas. Don’t get diverted by the details; try to concentrate on the main ideas.
Which of the following is not an example of noise in the communication process in a typical classroom?
A student answering a professor’s question Noise is any disturbance that interferes with the transmission of a message. Answering questions would be promoting communication.
The grapevine is _____.
used by employees when threatened or insecure The grapevine is the unofficial communication system of the informal organization, a network of gossip and rumor. Research shows that the grapevine is (1) faster than formal channels, (2) about 75% accurate, and (3) used by employees when they are insecure, threatened, or faced with organizational change. Gossip can be notoriously misleading and a great reducer of morale in a dysfunctional company.
A manager who literally wanders around her organization and talks with people across all lines of authority is doing _____.
MBWA Management by wandering around (MBWA) describes a manager’s literally wandering around his or her organization and talking with people across all lines of authority.
Of the following, which medium is the richest?
Videoconference In order from high to low media richness: face-to-face presence, videoconference, telephone, personal written media (e-mail, memo), impersonal written media (newsletter).
Which of the following is not a disadvantage of e-mail?
sheer number that must be handled by the average worker The average worker receives 200 e-mails a day. Some disadvantages of e-mail are that (1) there has been a decrease in all other forms of communication among coworkers, including greetings and informal conversations; (2) emotions often are poorly communicated or miscommunicated via e-mail messages; and (3) the greater the use of e-mail, the less connected coworkers reportedly feel.
A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.
Rich Face-to-face communication, also the most personal form of communication, is the richest. It allows the receiver of the message to observe multiple cues, such as body language and tone of voice. It allows the sender to get immediate feedback, to see how well the receiver comprehended the message.
Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and is determined to run the project how he thinks best. This is an example of which personal barrier to communication?
an oversized ego Our egos, like our pride, our self-esteem, and even arrogance, are a personal barrier to communication. Egos can cause political battles, turf wars, and the passionate pursuit of power, credit, and resources.
______________ is the process of translating a message into understandable symbols or language.
Encoding Encoding is translating a message into understandable symbols or language.
The process of actively decoding and interpreting verbal messages, which requires full attention and processing, is known as active _____.
Listening Actively listening, truly listening, involves more than hearing, which is merely the physical component. Active listening is the process of actively decoding and interpreting verbal messages. Active listening requires full attention and processing of information; hearing does not.
Which of the following is the most appropriate media for a manager advising employees of a revision to the company’s bonus structure?
face-to-face meeting A rich medium like a face-to-face meeting is more effective with nonroutine situations. This provides an opportunity for feedback and prevents information oversimplification in which the receiver does not get enough information.
A manager who is instructing his employee about work tasks is communicating _____.
Vertically Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees, employees communicating with bosses.
Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____.
horizontally Horizontal communication flows within and between work units; its main purpose is coordination.
Allen wants to change the CEO’s mind about contracting an outside firm to outsource their customer service phone center. He decides to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _____.
least controversial to most controversial Ordering arguments from least controversial to most controversial is the most effective when the reader is attached to a particular solution different from the one you’re proposing.
Which of the following statements is not true about communication in the workplace?
Improving communication can save time, but not money. Communication is the most important factor in advancing careers. Fourteen percent of each 40-hour workweek is wasted because of poor communication between staff and managers, which is the equivalent of seven workweeks of lost productivity a year. Better communication saves money and wastes time.
Which of the following is a step in the communication process?
The message is transmitted through a medium. The communication process includes (1) sender encodes message, selects medium, (2) message is transmitted through a medium, (3) receiver decodes the message, and (4) receiver expresses reaction.
Channels of communications that follow the chain of command and are considered as official are termed _____.
Formal Formal communication channels follow the chain of command and are recognized as official.
During the information gap between what someone says and processing the information, good listeners do which of the following?
Mentally summarize what’s been said Good listeners know how to use these gaps effectively, mentally summarizing the speaker’s remarks, weighing the evidence, and listening between the lines.
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