FEMA IS-244.B Answers

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This course aims to improve the ability to manage volunteers before, during, and after a severe emergency or major disaster. It will cover identifying, recruiting, assigning, training, supervising, and motivating volunteers, including spontaneous volunteers and those affiliated with community-based, faith-based, and nongovernmental organizations.

At the end of the course, participants should be able to identify situations where volunteers can be useful, define skill and knowledge requirements, develop a volunteer program, set up a Volunteer Reception Center, and identify special issues involving volunteers.

The course is intended for emergency managers and related professionals who work with volunteers and coordinate with voluntary agencies.

FEMA IS-244.B: Developing and Managing Volunteers Answers

Initial implementation of the volunteer program policy should take place:Before an incident by exercising the viability of the policy.
The jurisdiction’s or organization’s legal counsel should always be consulted about volunteer program policy before implementation.TRUE
Because they fill a critical role in volunteer management, a VRC should be activated whenever the Emergency Operations Center is activated.FALSE
Because jurisdictions/agencies will rely on the public for volunteers, they should be consulted before any stakeholder meetings take place.FALSE
Volunteerism is a relatively new concept in the United States, beginning during the Great Depression of the 1930s.FALSE
Following a tornado, fraternity brothers from a local college decide to help with debris removal. The fraternity had not volunteered before but determined that the tornado response offered a good opportunity for them. These volunteers are:Unaffiliated
Because voluntary organizations are experienced in managing volunteer programs, they should accept responsibility for volunteer management, whenever possible.TRUE
Recruitment messages should always be disseminated using news media.FALSE
While reviewing job applications, you notice that one candidate who looks qualified did not sign the consent form. What should you do?Check the candidate’s references and backgrounds without a signed release.
_ is an excellent source for volunteers with a variety of skills.Citizen Corps
The document that plays a large role in the recruitment, selection, assignment, and supervision of volunteers is the:Jurisdiction’s Emergency Operations Plan.
A volunteer has been working at a very physical job for 10 hours. At the end of his shift, he said he was fine and continued working. You should:Make the volunteer leave the worksite for a complete rest period.
Volunteer position descriptions are developed to:Build a database of potential volunteers.
Because time is of the essence, volunteers should be interviewed:By job type.
One way to restrict volunteer access from sensitive areas is to:Issue unique identification to those having access.
One topic that is unlawful to ask about during an interview is:Childcare arrangements.
One type of job that should be filled with paid staff rather than volunteers is:Utility restoration.
The first step in developing a volunteer program is to:Analyze agency and program needs.
You are the Volunteer Program Coordinator for your county’s farm agency. You have a need for volunteer veterinarians that specialize in large animal medicine that you can call on to help with livestock in an emergency. Of the choices below, which is the most likely to have the greatest success at recruiting veterinarians with the experience you need?The local veterinarians’ network
A jurisdiction’s volunteer program policy should hinge on:An overall strategy for engaging volunteers.


  1. IS-244.B: Developing and Managing Volunteers

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