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The course aims to improve leadership and influence skills and covers topics such as leadership from within, facilitating change, building trust, using personal influence, and fostering an environment for leadership development.
The course’s main objectives are to explain what leadership means for emergency personnel, develop personal insight and leadership capabilities, understand change management, build and rebuild trust, use personal influence and political savvy, and foster a positive work environment.
This entry-level course is for individuals new to emergency management or those who want to understand its fundamentals.
FEMA IS-240.C: Leadership and Influence Answers
|Which of the following describes why self-reflection is important to leadership?||Self-reflection allows you to notice your habitual ways of responding so that you approach things consistently.|
|The most effective type of personal influence to use when buy-in is required is:||Interpersonal influence.|
|Interpersonal influence is best used when:||Dealing with performance and conduct issues|
|Critical tools for planning and implementing the change include all of the following EXCEPT:||A timeline for the change process.|
|An alliance mindset and the ability to be an ally to others are two building blocks for political savvy. The third is:||The ability to understand your potential allies.|
|Why should you use ICS in your jurisdiction?||It allows emergency management personnel from many different jurisdictions to work together.|
|Coaching is convincing people of their own ability to __.||Do the job|
|Trust is a necessary element of building __ relationships with the public that will foster willing response and cooperation during times of emergency.||Positive|
|Leadership involves providing _, direction, coordination, and motivation toward achieving emergency management goals.||Vision|
|To grow as a leader, you may need to let go of behaviors and beliefs about leadership that are comfortable for you but that _.||Are detrimental to your coworkers|
|Which of the following actions is likely to build trust?||Accepting personal responsibility for your actions|
|Building and nurturing trust in the workplace requires leaders who do all of the following EXCEPT:||Do not acknowledge when a loss of trust has occurred.|
|You should do all of the following in your jurisdiction EXCEPT:||Assume that personnel is properly trained.|
|A leader can promote a team environment by doing all of the following EXCEPT:||Establishing individual goals and individual rewards.|
|If you develop self-assessment as a habit, over time you will be able to see yourself with greater _.||Honesty and accuracy|
|Which of the following is NOT an example of a trust-building behavior?||Withholding deserved recognition at times when you are feeling underrecognized.|
|You are leading and influencing when you are doing all of the following EXCEPT:||Refuse to listen to other points of view.|
|Delegating and mentoring are examples of:||Strategies for developing leaders.|
|Effective leadership is _ necessary for implementing mitigation programs and for emergency management preparedness and disaster prevention.||Equally|
|To grow as a leader, you may need to __ the parts of yourself that are known to yourself and others.||Develop|
|Which of the following would be an effective approach for encouraging authentic feedback?||In the beginning, ask for feedback each time you see the person.|
|During the advocacy phase of a discussion, you should:||Set discussion ground rules based on role and status.|