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This online course aims to provide guidance to emergency management communications personnel, specifically 9-1-1 operators, call takers, and dispatchers, on what to expect when being deployed to a disaster site.
The course objectives include recognizing the importance of adequate preparation, mentally and physically preparing for deployment, understanding the role of interpersonal communication, and preparing to work as a telecommunicator in a disaster area.
To earn the IACET CEU, learners must achieve a minimum passing score of 75% on final knowledge assessments or demonstrate mastery on performance assessments or research assignments.
The course has prerequisites, which include IS 0100.b, Introduction to the Incident Command System, ICS 100, and IS 0700.a, National Incident Management System, An Introduction.
FEMA IS-144: Telecommunicators Emergency Response Taskforce (TERT) Basic Course Answers
|As a telecommunicator, adaptability, and flexibility are key considerations in working effectively in disaster areas.||True|
|Using humor is one stress reliever that is always appropriate when working in disaster areas.||False|
|Which of the following communication types best describes an individual that expresses his or her thoughts, feelings, and impressions in a direct and inappropriate manner, while violating the rights and respect of others?||Aggressive|
|A characteristic of active listening involves the listener stopping the speaker and asking questions to ensure a clear understanding of the message.||False|
|When you are working in a disaster area, it is common to work with different types of first responders.||True|
|Which of the following is NOT a sign or symptom of stress when working in a disaster area?||Self-resentment|
|Which of the following characteristics best describes a telecommunicator that is an active and effective listener?||Paraphrases and uses feedback.|
|During each deployment, the TERT team leader is responsible for which of the following response components?||Handling all deployment documentation requirements for each team member.|
|Which of the following conditions may result from deploying or entering a disaster area without authorization?||You will unnecessarily complicate a response effort.|
|When a disaster strikes and a Public Safety Answering Point (PSAP) determines outside assistance is necessary, the PSAP will identify the specific needs and make a formal request through which of the following channels?||Local and federal channels|
|The TERT deployment process is highly dependent on effective and direct communication between multiple local, State, and Federal agencies.||True|
|Which of the following factors does NOT impact the working conditions in a disaster area?||A State TERT organization’s deployment process.|
|Which of the following items are you required to pack for deployment?||Two forms of identification|
|Once deployed, you can typically rely on internet service in the disaster area so that you can take care of personal business such as communication, bill paying, and banking requirements.||False|
|You will be able to communicate with family members regularly while in a disaster area.||False|
|When packing for deployment, it is recommended that you pack only what is necessary and what you are capable of carrying.||True|
|Which of the following barriers is NOT a fundamental characteristic of working in a medium to a large-scale disaster area?||Chain-of-command conflicts|
|It is federally mandated that all TERT team members become thoroughly familiar with the National Joint TERT Initiative (NJTI) APCO/NENA ANSI Standard for the TERT Deployment document.||True|
|When you are deployed to a disaster area, you may face resentment from resident telecommunicators.||True|
|An emergency kit requires how many gallons of water per day for each person?||1 gallon|